Customer Service With Real Live Phone Operators

Offering unique hard to find products along with fanatical customer service gives true value to your purchase. We understand that customers have choices and demand honest and friendly customer service during their shopping experience. With live customer service personnel just a call away, we will not only get you a product that adds value to your life, we will also make your shopping experience as pleasant and secure as possible.
  CUSTOMER SATISFACTION - Customer satisfaction is our focus and your expectation -- at the end of the day our customers are all we have.  Unlike other online-stores that send your phone calls to voice-mail and do not return e-mails, we have friendly sales persons available to answer your order questions Monday through Friday 7:30 AM to 5:00 PM PST.  Moreover, we have a brick & Mortar location in Fountain Valley CA, were you can pick your order up in person if you live nearby.

QUALITY - We strive to offer the highest quality merchandise. Most of the items we offer are commercial quality air and water products at the same discounted prices. We often stay away from new fads or "as seen on TV" items that are often later proven worthless.

SHIPPING - Most orders are shipped FedEx.  Shipping is calculated during the online order process first, so you know how much the total cost will be before you input your credit card information.

Our online shipping quotes are for deliveries within the continental US only. For deliveries to Alaska, Hawaii, Canada, Puerto Rico, other US territories and some APO addresses the shipping charge will need to be calculated and adjusted. In these cases, you will receive a call or email from one of our representatives with an update prior to fulfilling your order.

PRIVACY - We take customer privacy seriously, customer information is never shared, sold, or leased - NEVER!  Moreover; by shopping with Air & Water you gain the security 128 bit encrypted checkouts & in-house protected servers.  It is our promise that your personal information is SAFE with Vacuum Home.

SALES POLICY - We cannot be responsible for the accuracy of product descriptions, images, or pricing of our product listings on 3rd party store fronts such as Amazon, eBay, BizRate, and Shopping.com.

RETURNS - Fair & friendly customer service means returns are accepted.  You may return your purchase within 30 days of ordering BUT you must first request a RMA number so that we can process the return.   Please make sure that the return item is in new condition and please remember to contact us first for a RMA number prior to any product return.